Return Policy

We have a 14 days return policy on all our products. Please include your order number and contact information with your returning order.

Unfortunately, we do not offer free returns on orders. It is only by adopting this policy that we are able to keep our delivery charges much lower than the industry average (and in most cases completely free), which benefits all customers rather than just the select few that decide to return an item.

If your order is damaged, missing parts or incorrect, please email info@portsdownhome.com with a photo of the issue to ensure we can resolve this promptly for you. 

 

Portsdown Limited

1B, First Floor

142 Johnson Street

Southall

Middlesex

UB2 5FD

Company Number 12620342